Refund policy

At My Chase Hub, customer satisfaction is our top priority. We strive to deliver authentic, high-quality health, wellness, and skincare products. If you receive a damaged, defective, or incorrect item, we are here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return or replacement if:

  • You received a damaged product.

  • You received the wrong item.

  • The product was damaged during shipping.

To qualify for a return, you must:

  • Contact us within 24–48 hours of receiving your order.

  • Provide your order number or proof of purchase.

  • Share clear photos or videos showing the damaged or incorrect product and packaging.

  • Keep the product in its original packaging whenever possible.

Requests submitted after 48 hours may not be eligible for a return or replacement.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges in the following situations:

  • Products opened, used, or partially consumed.

  • Change of mind after placing an order.

  • Products damaged due to improper handling or misuse.

  • Clearance, promotional, or sale items (unless received damaged or incorrect).

  • Gift cards or promotional vouchers.

Change of Mind Policy

Please note: We do not accept returns, exchanges, or refunds simply because you changed your mind or no longer want the product after delivery.

How to Request a Return

To start a return request, contact our customer support team with your order details.

My Chase Hub

Email: mychasehubstore@gmail.com

Phone / WhatsApp: 0371-0423905

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos or videos of the product (if damaged or incorrect)

Our support team will review your request and provide further instructions if your return is approved.

Please do not send any product back without receiving return authorization from our support team. Unauthorized returns may not be accepted.

Damaged or Incorrect Orders

We recommend inspecting your package immediately upon delivery.

If you receive:

  • A damaged product

  • A defective item

  • The wrong product

Contact us within 24–48 hours so we can investigate the issue and arrange a replacement or refund where applicable.

Exchanges

If your exchange request is approved, we will arrange a replacement for the correct product, subject to stock availability.

If the requested item is unavailable, you may choose:

  • A refund (where applicable), or

  • An alternative product of equal value.

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.

If approved:

  • Refunds are processed within 2–5 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

If your refund has not been received after 7 business days from approval, please contact our support team.

Order Cancellation

Orders may only be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and will be handled according to this Return & Refund Policy.

Contact Us

If you have any questions regarding returns, refunds, replacements, or exchanges, we're here to help.

My Chase Hub

Website: https://mychasehub.store

Email: mychasehubstore@gmail.com

Phone / WhatsApp: 0371-0423905

Support Hours: Monday – Sunday| 24/7 Support

We appreciate your trust in My Chase Hub and are committed to providing a safe, reliable, and satisfying shopping experience.